Liaised and coordinated with other GM divisions. Involved in fixing issue in SSIS Packages on Development & QA Servers. Managed both onshore and offshore Systems Analyst, Application Development and QA teams using designed for Six Sigma DMAIC process. Below we've compiled a list of the most important skills for a Technical Delivery Manager. Demonstrated subject matter expertise by providing alternative technical solutions and cultivating client relationships to expand business opportunities. Trusted advisor to align stakeholder priorities with business objectives. Served as liaison between clients and internal eCommerce teams. Improved overall capabilities by establishing and leading a formal mentoring program. Worked with individuals to increase productivity and process improvements in their projects. Coordinated enterprise network changes to allow legacy Business Partners to connect to the corporate e-connectivity zones. Conducted regular performance discussions and clarified expectations; provided performance reviews and recommended promotion/pay adjustments for direct reports. Achieved an average vendor cost savings of 15% through SLA compliance via ongoing quarterly vendor scorecard reviews. Provided system administration duties and brought stabilization to fragile environment by providing best practices. Worked in an independent environment while corresponding with corporate and my Operations Supervisor at anothersite via email and phone. Increased EDS' electronic parts catalog market share by developing next generation product which was Windows and Object Oriented based. Santosh is seasoned IT Professional with 14+ years of experience in application design, development and delivery including automation Understanding of onsite-offshore model and have knowledge of work plan, transition, distribution and delivery by working with the client, handles a team of technical people. Supervised two PowerBuilder programmers responsible for developing and maintaining PC-based management information systems and graphical interfaces for UNIX applications. Mentored new hires to understand company's culture and values, engineering, quality and SDLC process. Created project schedules, led project meetings, liaison between end customer and EDS business analysts and developers. Now, let us look at the specific job duties and skills expected of service delivery managers: Service Delivery Manager Job Description Example. Coordinated deliverables from teams by waterfall (DMAIC) method. Trusted Advisor to the Global Sales Executive Suite. Apply to Service Delivery Manager, Senior Manager, Technical Program Manager and more! Reduced application service cost by $ 3 Million by converted multiple Mainframe functions to Java/J2SE technologies. Partnered with IT Delivery PMO and Development Project Managers, ensuring Delivery team projects were completed in accordance with expectations. Managing a team of developers … Worked on Linux, Unix, and Intel environments. Led Global Delivery of enterprise-wide technology and business strategic initiatives valued at $20M+. Led evolution of the Structured Data Archiving Practice into an EA Best Practice Methodology as recognized at Informatica World 2016. Collaborated with the team of geographically diverse Analysts and Business Owners on the SOA architecture design and business process flow analysis. Managed all compliancy audits for the Tulsa Data Centers (ISO:9001, SAS70, SOX). Programme Manager and Delivery Manager Followed Waterfall methodology and tracked project progress using MS Project. Executed project management functions for technology implementation and upgrades. Organized and lead internal informational and training presentations on XML-based publishing. If the customer is unsatisfied with the product or is complaining about certain … Hired and provided technical supervision of sub-contractors building racks, running cables, installing hardware etc. Achieved consistently strong Resource Engagement metrics balancing temporary requests for UNIX expertise with ongoing customer commitments. Developed strategy to outsource application development and support. Contracted by Clarify to deliver their Clarify CRM Application and Developer training courses at Clarify training facilities and customer sites. Completed and led SAS application upgrade and rollout for Data Warehouse. Provided financial oversight for Software organization and drove finance related efforts for all of infrastructure. Implemented new IT service delivery and support processes following ITIL-based corporate guidelines. 3.8. The Delivery Manager has a clear purpose: “getting stuff delivered”, as Marty said. Managed infrastructure staff in the migration of our statement processing data center from San Francisco to New Jersey. Led the team to chart a process improvement roadmap and gain CMMi L4 certification in 5 years. 4.3. Managed technical delivery engineers responsible for installing common use airport products worldwide. Implemented a CRM software solution and Fraud investigation application for the call center and back office operations. Implemented the new IRS Carryover Provisions for over 70,000 participants enrolled in the Health Care Flexible Spending Account. Managed Transition and Operation Managers and 10 Customer Service Representatives under Crystal City area of responsibility. Facilitated communication between the interested parties (SMEs, Facilitators, Engineers, Regulatory, Management, etc.). Provide guidance and support to team; Work allocation and streamlining business operations to optimize usage of business resources; Monitor and evaluate Client Service team . Managed delivery of network infrastructure team. Communicated status to all stakeholders including senior IT and LOB management throughout implementation and delivery cycles. Coordinated implementation tasks involving third party vendors; provided consultation on system requirements. The Service Delivery Manager may perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory. Saved company $6.4 million through contract negotiations while performing as Vendor Relations manager in CIO Services organization. Managed design and development of intelligent interface into gateway system utilizing XML and SOAP. No two days are ever the same … Reported weekly to BAC PMO with concurrent reporting to LOB management. Followed ITIL methodology to provide IT as a service to Topco. Employed stronger data governance, and built sustainable ETL framework to reduce overall cost to organization. Managed cross group collaboration between various entities through regular cadence, project & tollgate reviews and efficiency matrix. Created as-built documents for product installations using MS Word, Excel, and Visio as necessary. Served as point of contact for department project/program related risk management and proactive mitigation/resolution. Collaborated with Subject Matter Experts for proposal responses ensuring accurate solutions for security, infrastructure and integration. Implemented teams ITIL processes, such as Incident, Problem, Change and Release. Performed Resource Planning for sustain support and launch projects. Managed L3 support (6 team members), supported 5 continents and improved SLA from 48% to 95%. Worked in Servicing Portfolio & Analytics Reporting group assisting Technical Delivery Manager to ensure project deliverables were on target. The manager ensures that the goods are delivered to the consumer in a timely manner. Implemented and enforced SDLC and SOX compliance processes. Those are past success, high empathy, results-driven, fast learner, and having people follow you. Led Storage team responsible for technology selection, storage management, back up/restore, and capacity/performance for mainframe and midrange systems. Delivered defect free code by working with our internal QA team to plan testing activities. Designed and administered UNIX servers and production systems responsible for producing the weekly newspaper inserts of a major grocery operation. Managed Mainframe and Midrange automation, event management and monitoring systems/applications. Managed the project activities of 25+ direct reports that included application engineering, project management, testing and production support. Validated monthly invoices to North American Nestle business units from BT. Conceptualized, designed, constructed, integrated, and tested IT solutions for MCI WorldCom business requirements. They must follow up with consumers to ensure that the goods delivered are what the consumers ordered and that they meet their functionality needs. Resolved managerial and technical problems with the client, staff and third party vendors. standards. Provided input to financial and resource planning forecasts. Implemented using multiple project life cycle methodologies, waterfall and agile. Drafted phase specific documentation - PTO, Deployment Plan, Risk Management Plan, and Contingency Plan. Worked with QA team to come up with the Test Execution plan. Get instant access to online training for these in-demand Delivery Manager skills. Planned and organized operations change over to an ITIL model. Worked closely with Business Units to evaluate and deliver 3rd party solutions. Program Manager / IT Service Delivery Manager Hired, trained, developed, and led a global team of 25+ systems analysts in supporting dozens of clients for application delivery. Project Initiation. Performed as an individual contributor, technical delivery manager and resource manager in a number of engineering and information technology roles. Worked with IBM MQ queue and Data power for the SOA integrations. Developed new solutions and defined all system changes needed to correct electronic transactions and produce correct subscriber liability on claims. Starting projects effectively to align on vision and approach. Led System Administration teams providing support for AS/400, Unix, and NT servers. Established Software Development Practice with standards for technology, project, and systems development methodologies like DSDM and SCRUM. Used Clarity for project / resource management. Developed and networked a non-profit Community Technology Center(CTC) using the Linux Terminal Server Project. Engaged and developed relationship with leaders across organization to understand functional business requirements and identified opportunities for growth. Evangelized SPO platform capability within TMO user community for wider adaption. Training and development of Client Service team in terms of technical knowledge and corporate etiquette's. Generated required documentation to facilitate validation of the applications and managed the applications through the validation process. 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Spearheaded the creation of the pilot Agile project team for IT and then led the expansion throughout all IT. Coordinated the development of a training curriculum to cross-train developers on web development technologies such as Dynamic HTML and JavaScript. Managed the purchase of a SQL Server and Web Server. Supervised and provided direction for six technical direct reports regarding network activities. endobj endobj Interfaced with customers and other support teams to coordinate process improvements and implement tools to monitor and manage network and servers. Led the SEPG team with a QA staff to review/audit a portfolio of global projects. Fostered and maintained positive rapport and good relationships with customers to ensure processes were integrated to support customer Service Level Agreements. Increased revenue attributed to the electronic parts catalog business within this EDS division. Worked with Line Of Business on Business requirements gathering and creation of gap analysis, risk management plan. Proficient in handling the most complex of technical development concepts, latest software tools and technologies, strong database concepts and designing techniques. Recruited, hired and mentored several direct reports; held full accountability for performance management and career development. Here's how Project Management is used in Technical Delivery Manager jobs: Here's how Technical Delivery is used in Technical Delivery Manager jobs: Here's how Infrastructure is used in Technical Delivery Manager jobs: Here's how Customer Service is used in Technical Delivery Manager jobs: Here's how Technical Solutions is used in Technical Delivery Manager jobs: Here's how ERP is used in Technical Delivery Manager jobs: Here's how Linux is used in Technical Delivery Manager jobs: Here's how ETL is used in Technical Delivery Manager jobs: Here's how TDM is used in Technical Delivery Manager jobs: Here's how Itil is used in Technical Delivery Manager jobs: Career Details for a Technical Delivery Manager, Best States for a Technical Delivery Manager, Top Salaries for a Technical Delivery Manager. Translated requirements into business and technology solutions. Created business process re-engineering teams and developed a transitional roadmap from current processes to ITIL practices. Engaged as Technical Delivery Lead from Barclays. Designed and developed a Java-J2EE/XML and Sun AS7 based web application using struts framework. Project planning, scheduling and performance are part of the responsibilities. Conducted weekly one-on-ones with direct reports to assess activity against goals and continuously define strategy. Led strategic application development team to design new RC4 solution and deploy to all end users globally. Supported and enhanced decision support and data warehousing systems utilizing Oracle on several UNIX servers. Initiated Vendor Management program to help increase the quality of our vendor database to ensure high levels of customer satisfaction. Assisted with resource planning and assignments as well as the recruiting & hiring process and progressive discipline. Skills Required Technical Delivery Manager - Cyber Security Remote working avalableOur client who are a leading financial group with a Head Office in London have an opportunity for a Contract Technical Delivery Manager to join their team. They are practical, and often relate to mechanical, information technology, mathematical, or scientific tasks. Defined SCRUM Project Management processes for development, release and rollout of new applications and changes. Consulted with business partners and composed business requirement documents for reporting needs. Transitioned from MBNA to BAC, taking on three new deposit platforms, each with approximately 30 applications with Affinity impacts. Delivery Managers supervise the delivery of services to customers and make sure a high level of service performance is attained. future business requirements. Delivered business requirements for an electronic delivery application for statements and confirmation. Negotiated maintenance windows for planned and unplanned outages, ensuring current system functionality, compliance, and high availability. Led and managed teams to support Contact center technology infrastructure (IVR/CTI/Genesys/NICE/CRM), WebSecurity and Unified Desktop applications platform. Directed and Managed the Midrange Software Services organization that provided centralized Unix System Administration, Systems Engineering and Database Management services. Performed enterprise level architecture solution and design with internal and external systems to accommodate the Oracle upgrade to R12 version. Used Clarity and PCM to manage project plan and project budgets respectively. Interfaced and managed the customized SDLC with third party developers as well as Wealth Mangement developers. Used best practices in project management methodology while managing an $18M infrastructure project from design completion to implementation. Managed multiple Application teams with diverse development methodologies (SCRUM, Waterfall, and mixed). Spearheaded development of a new employee on-boarding program adopted enterprise-wide and used to train new hires within 3 to 6 months. 2. Dec 2018. Initiated and facilitated Infrastructure orders and upgrades through design and procurement. Provided technical and consultative support on IT technical solutions and engineering project delivery; produced software development using Agile methodology. Served as Technical Delivery Team Manager for regional Oracle database administrators supporting ERP applications. They made it clear that it is not just a focus on outcomes that allows results to be delivered, but a management of the processes to get you to those outcomes. Managed multiple software development project teams for the Finance and Accounting Division, IBM mainframe and PC environments. 4.0. Utilized Transact SQL for a wide range of user and tool matrixes. Initiated and managed quality drives, process improvements, team performance management and customer satisfaction. Conducted forward-thinking research with expert consultation to determine supplier capability. Integrated the Video conferencing with CRM using PHP. Coordinated resources within and across projects with matrix management responsibility. Managed 3 Tucson employees engaged in Open Source Steering Committee (OSSC) who vetted and prevented LINUX code copyright infringements. Here's how Technical Delivery is used in Technical Delivery Manager jobs: Performed as an individual contributor, technical delivery manager and resource manager in a number of engineering and information technology roles. Created a Project Management Office and achieved SEI-CMM Level 2 maturity rating in 1998. A software delivery manager coordinates and manages the software development process for specific software projects. Conducted Surveys and Brainstorming sessions with SMEs for requirement gathering and prepared User Requirement Specifications document. Implemented planning, procurement, and rollout of ETL Ab Initio application. 1. Latest reviews from 4 Delivery Managers surveyed on SEEK. Utilized a Customer Relationship Management (CRM) Excel spreadsheet which facilitated networking and created employment opportunities for professionals in transition. Coordinated delivery management for enterprise wide projects. Provided cost structure for SLA commitments. Collaborated with Business Customers and SMEs to understand, organize and refine their requirements for evaluating and selecting development methodology. Worked with customers to identify & resolve issues, while looking for opportunities for process improvements. Developed service level risk management agreements and disaster recovery plans with the Line of Business. Managed Teradata plans to move existing Teradata data warehouse environment from NC data center to AL data center. Created SQL queries in order to retrieve data from SQL Server databases. Worked under governance program for an infrastructure tools Consolidation/optimization project evaluating and auditing 300 tools in CMDB, identified within infrastructure. Validated that business requirements are aligned with business configurations, functional and technical system scope. Upon completion, the research led ESI to a number of important conclusions. Deployed ITIL Incident and Problem Management best practice frameworks. The average salary for a Technical Delivery Manager with Team Management skills in India is ₹2,019,191. Worked in tandem with PMO team to develop capacity and finance model, ensuring project resources effectively aligned with business expectations. Achieved productivity gains and cost savings through leveraging existing resources. Possesses good knowledge of different software systems, client/server architectures and various compatibility require… Understands different programming languages and ability to solve problems in coding, testing and deployment.

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